"Word Meanings" and "Numerical Reasoning" answer buttons are not properly aligned under each of the items. To correct this display problem, open up the Control Panel in Windows and set the Display properties to Small Fonts (The Advanced tab in the Display window will allow you to change the setting from Large to Small fonts.) If that does not work, try setting the display settings to 800x600 pixels via the Display setting in the Control Panel.

3. Troubleshooting the CareerScope Management System

_________a - This will appear in the records database when a person has already completed the assessment and is taking the assessment a second time using the same ID number. The record that has the "____a" is the first completed record.

Command contains unrecognized phrase/keyword - This message appears when typing in the password to gain access to the CareerScope Management System. This happens because CareerScope has been installed into a folder that has a blank space in its name e.g. Program Files. Backup your database, uninstall and reinstall into a folder whose name has no spaces.

Command cannot be issued on a table with cursors in table buffering mode. Variable not found. Selector not found. - This message, all or in part, appears when CareerScope is installed on a network. The drive to the Cscope folder needs to be remapped. Also check to be certain that the person in charge of installing CareerScope has rights to install to the network. To remedy the situation, manually backup Cscope.dbf and Cscope.cdx to a folder outside of the Cscope folder and uninstall CareerScope on all computers. Then, reinstall CareerScope. Next, open the backed up Cscope.dbf as an alternate database. If that works, you can merge the backed up Cscope.dbf in with the main Cscope.dbf. See section 5 of this FAQ list for more information on merging databases.

If the problem is still unresolved, reinstall CareerScope and be sure that you have Read Write rights to the CareerScope files and Read, Write, and Delete rights to the Windows Temp directory.

If the problem is still unresolved, consult your tech support staff about getting into the registry editor and changing the CareerScope password to only letters. (Registry path: local machine, software, VRI). Restart the machine.

In addition, if Fortress or Deep Freeze is running, make sure that it is turned off or that it is configured with the proper settings to allow a program to read from the registry. Those programs could be inhibiting CareerScope from accessing or storing the password in the registry. See section 1 of this FAQ for more information on these programs.

Cscope_m.exe - Ordinal Not Found The ordinal 6453 could not be located in the dynamic link library mfc42.dll. - This message may appear when attempting to run the CareerScope Management System on a Windows NT machine. Insert the CareerScope CD; cancel out of the auto install. Click on "My Computer", right click on the CD drive, click on "Open", double click on the Utilities folder, and click on NT1.exe. After this file runs, restart the computer and launch the CareerScope Assessment Tasks runs.

Cursor needs to be updated: - This message appears when attempting to run the CareerScope Management System. The Cscope.dbf needs to be re-indexed. To do this, first copy the Cscope.dbf to a folder on the C drive outside of the Cscope folder. Uninstall CareerScope. Reinstall CareerScope and then use the Merge function in the CareerScope Management System to merge the copied Cscope.dbf with the newly installed Cscope.dbf. (To learn how to Merge, look in Section 5 of this FAQ list.)

Error Opening Alternate dbf "Cscope.dbf is already open or may not be a Cscope database." This message may appear when attempting to open an alternate database or merge a database into the main Cscope database. This message appears when the selected dbf is named "Cscope" and is on the desktop. Rename the dbf (and the CDX file if there is one) and put it/them in a folder in a different location from the desktop. Restart the computer and then try to open the dbf as an alternate database.

File access denied - This message appears when network permissions for users have not been set up correctly. See section 1 of this FAQ for information on Network Permissions.

Forgot Password or Incorrect Password - Be certain to enter the password exactly as you typed it originally. Passwords are case sensitive, so try typing it in both upper and lower case. If that doesn’t work, then type vri in lower case. If you are still unable to access the CareerScope Management System, use the serial number that is found on the software CD case. There are no spaces in the serial number and the "K" in the serial number is case sensitive.

When the password or serial number allows you access to the CareerScope Management System, you can change the password to something new if you desire. To do this, in the CareerScope Management System, click on "File" in the toolbar. Choose "Change Password" from the drop down menu and enter the serial number or old password, and then enter a new password as instructed. Be sure to choose a new password that will be easily remembered.

Function Argument Value Type Invalid - This message may appear when attempting to run the Metered CareerScope Management System. The account balance is inconsistent (too low) with the # of assessments in progress. You will have to backup database manually (copy the Cscope.dbf in the Cscope\\Dbfs folder to a location outside the Cscope folder), and uninstall CareerScope. Then reinstall CareerScope, and load the account with more administrations than the amount of "in progress" administrations on the backed up database. If you are not certain of the number of "In Progress" administrations, load the account with more than enough administrations. Once this is done, you can then merge the backed up database into the newly installed Cscope.dbf. (See section 5 in this FAQ list to learn how to merge.)

Invalid meter protection error - 1 - This message may appear when performing a metered transaction in versions 3.5 to 5.1 of the CareerScope Management System. Reinstall CareerScope into the same location as it was originally installed. The reinstall will reset the system. If that doesn't work, call VRI tech support to have a new wallet sent.

Invalid meter protection error -13, -1017, -137 - This message may appear when performing a metered transaction in versions 3.5 to 5.1 of the CareerScope Management System. The wallet is corrupt. Call VRI tech support to have a new wallet sent.

Invalid meter protection error -28 - This message may appear when performing a metered transaction in versions 3.5 to 5.1 of the CareerScope Management System. This means a file did not get installed properly. Reinstall CareerScope.

Invalid meter protection error - 9 - This message may appear when performing a metered transaction in versions 3.5 to 5.1 of the CareerScope Management System. This message suggests that the floppy disk drive is a Super Disk dual capacity drive (120MB). In addition, a message will say, "Cannot read from Drive A." Pre-version 6 Metered CareerScope cannot run on a machine without a standard floppy drive.

Invalid Meter Protection -155 - This message may appear when performing a metered transaction in versions 3.5 to 5.1 of the CareerScope Management System while the CareerScope Assessment Tasks are open. The administrations in the CareerScope Management System are corrupt. If the CareerScope Management System resides on the server, then try reinstalling the CareerScope Management System to the same location on the server. If the CareerScope Management System does not reside on the server, then backup your CareerScope database (Cscope.dbf and Cscope.cdx and any databases in the Backup folder in the Cscope folder) and uninstall the CareerScope Management System, and uninstall the CareerScope Assessment Tasks. Reinstall the CareerScope Management System and then reinstall the CareerScope Assessment Tasks. If you have administrations left on the wallet, then perform a transaction to place administrations in your CareerScope Management System. Call VRI for information on replacement administrations.

-199 or -200 error - This message appears when attempting to run the CareerScope Management system and can appear while running the Assessment Tasks as well. Click on the file 6.10 update and save it to your hard drive and run it on all computers where CareerScope is installed. Download 6.10 update

Locator -120 on CareerScope Version 2 - This message appears when attempting to run the CareerScope Management System. Navigate to the Cscope folder, (if it is in its default location then that would be the C drive) and double click on the Xtras folder. Delete all files except for ffdir5rt.x32.

Locator.dbf error happens when CareerScope Version 3.0 is installed over CareerScope Version 2.0. - To remedy this error, navigate to the Cscope folder and click on the Cscopedr folder. On the toolbar, click on View, and on the drop down menu, click on Details. Next, click on Modified to sort by date. Delete any file that is dated pre-1999.

Meter status exceeded .... - This message appears when a backed up Cscope database with unfinished assessments is merged into a new main Cscope.dbf before administrations are added to the account. Add administrations before merging the Cscope databases. Keep in mind that the Merge must be done through the CareerScope Management System.

No matching records found when an ID code or last name is entered in the CareerScope Management System - In your Management System screen, under "Individual Report" leave the white box blank (where the blinking cursor is located) and simply click on the gray "Find" button that is to the right of the white box. A window will pop up that lists all the ID codes and names of evaluees who have taken the assessment. Move your mouse to the square that appears in front of the evaluee you wish to view, and click the mouse, making sure a check mark appears in the square box. Click "Done". You are now ready to view or print the reports for this evaluee.

OLE error OX (name) - If you are running CareerScope Version 5.0, call VRI for assistance. For versions 4.0, 5.1 and 6.0, this message may appear when attempting to run the CareerScope Management System and is generated after the password is inputted. Insert the installation CD, cancel out of the install if it begins automatically, then click on My Computer, and right click the CD Rom drive. Select Open. Click on the Utilities folder, and in that folder click on Sysinstall. After this file runs, restart the computer and launch the CareerScope Management System. If Sysinstall does not solve the problem, contact VRI for support.

For version 7, run Sysinstall as described above. Please note this is very important! After you run this file, your password to access the CareerScope Management System will be VRI in upper case letters. You can change the password to something new if you desire. To do this, in the CareerScope Management System, click on "File" in the toolbar. Choose "Change Password" from the drop down menu and enter the serial number or old password, and then enter a new password as instructed. Be sure to choose a new password that will be easily remembered.

   **NOTE: You can print reports outside of the Management System by using the "sprint" application. To do so: turn on Evaluee Printing from inside the Management System and then close the Management System. Click on the Windows Start menu, and at the RUN command, type c:\Cscope\sprint "ID#". Type the evaluee ID number between the quotes for the report you want to print.

OOP Error Class Definition - This message may appear when trying to print from the CareerScope Management System. Open the contents of the CareerScope Installation CD. Browse the Utilities folder and open the Crystal9 folder. Click on the file name CR9. Note there are two files with the name CR9. Click on the one in upper case. Restart your computer.

OOP Error Property Name not found or 1734 Errors - This message appears when running the CareerScope Management System and trying to print a record. First check the computer’s memory to see if there is at least 32 MB of free RAM. If there is enough memory, then be certain that you are logged into the computer as the administrator. After you log in as administrator then try to print. If you cannot print, then run Sysinstall.exe, an executable found on the CareerScope CD in the Utilities folder. To locate and run Sysinstall.exe, insert the CareerScope installation CD, and cancel out of the CareerScope install if the autorun of the installation begins. Then, open up My Computer, and right click the CD Rom drive. Select Open and the contents of the CD will display. Double click the Utilities folder and the Sysinstall.exe will appear. Double click on Sysinstall.exe and follow the instructions.

If Version 5.0 of CareerScope is installed and Sysinstall is run, then the CareerScope version # in the registry must be changed from 4.0 to 5.0. Consult your IT staff regarding this matter. The registry path is local machine\software\VRI\CareerScope and the key is Version.

For version 7, please note this is very important! After you run Sysinstall, your password to access the CareerScope Management System will be VRI in upper case letters. You can change the password to something new if you desire. To do this, in the CareerScope Management System, click on "File" in the toolbar. Choose "Change Password" from the drop down menu and enter the serial number or old password, and then enter a new password as instructed. Be sure to choose a new password that will be easily remembered.

If the error message still appears, contact VRI for support.

Printing and Print Previewing results in none of the reports or only the Summary Report - This may happen on a networked computer. Reinstall the CareerScope software to the same location on the Management system computer.

Printing - Only 4 pages of the Assessment Profile report print and the rest of the pages are incomprehensible. This is most likely a memory issue. The computer must have at least 32 MB of free RAM to print. If the computer does not have enough memory, consult your in-house tech support staff about ending some programs that are running in the background in order to free up some memory. Also, check to make sure that your printer’s drivers are up to date. The printer’s manufacturer should have a website with information about the most up to date drivers for its products.

Printing in Win 2000 - If printing is not working properly, check the rights to the WINNT folder. Users need Read rights to the WINNT folder because printing (either Evaluee Printing or CareerScope Management Printing) calls for DLL's when a print job is sent to the Print Queue.

Record out of Range - This message appears when an evaluee’s high interests do not overlap with his/her job recommendations. The evaluee’s report will not print unless the Assessment Profile report is configured to print recommendations based on aptitude results only. To set the Assessment Profile report to print recommendations based on aptitude results only, open the CareerScope Management System, and under the heading Report Type find the report title Assessment Profile. To the right of Assessment Profile, click on the Configuration button. Beneath the Recommendations heading, click on the "aptitude only" button. When the reports are run, results will be generated based upon the evaluee’s "aptitude scores only". When the evaluee’s report is printed, return to the Configuration of the Assessment Profile report and beneath the Recommendations heading, click on the "aptitude and interest" button to return the configuration to the default setting.

Records are not being saved in the Cscope database - Look for another CareerScope Management System and/or Cscope.dbf somewhere on the network or locally. Records are probably being stored there. In addition, if the CareerScope Management System is open while assessments are being taken, then the data may not have been saved to the database. The CareerScope Management System should never be open while the CareerScope Assessment Tasks are running.

Script error-handler not defined in CareerScope Version 2 - CareerScope version 2.0 is not compatible with W2000.

Success Profiler - This is a career assessment program that may interfere with CareerScope. Install CareerScope first and then install Success Profiler.

The CareerScope database is not in its expected location - This message appears when attempting to run the CareerScope Management System. Browse the contents of the Cscope folder and run the "Locator" file to attach the CareerScope Management System to the Cscope.dbf. After the locator file is clicked, click on the locate button. When the Browse box appears, click on the drive where the Cscope folder resides and then click on the Cscope folder. Next double click on the DBFS folder so that it appears open. Click on the Select button. The screen will blink once. Close all Windows and launch the CareerScope Management System. If the CareerScope Management System does not open, run locator again.

User Guide in Version 5 of CareerScope - If your computer does not have Microsoft Word Viewer, you may have difficulty viewing the CareerScope User Guide in CareerScope Version 5. To access the V5 User Guide, first make sure "Show all files" is turned on. To do this open up My Computer, and click on the View tab in Win 98, (Tools tab for W2K). Click on Folder Options, Click on the View tab and then toggle on the Show all files button. After you have done this, navigate to the folder where the Cscope files have been installed (most likely the Cscope folder) and click on the Help folder. The "User Guide.doc" sits in that folder. Click on it to view the Guide. For future easy access, right click the "User guide.doc", create a shortcut and put it on the desktop so that there will be easy access to it for future reference.

Variable is not found. Alias is not found. - This message may appear when running the CareerScope Management System on a Windows NT workstation. Make sure the Cscope folder has Read, Write, and Change rights locally and on the network. If you have the proper rights assigned to the CareerScope folder and the message is still appearing, then backup the Cscope.dbf to a folder outside the Cscope folder. (A backup is only necessary if you have records on the Cscope.dbf.) Next, uninstall CareerScope. Browse the contents of the CareerScope CD Rom and open the Utilities folder. Run the NT1.exe file on the CareerScope CD and reinstall. If that doesn't work, try running Sysinstall.exe in the same sequence (To run Sysinstall, insert the CareerScope installation CD, cancel out of the install, if it begins automatically, then click on My computer, right click the CD drive, and select Open to browse the contents of the CD. Look in the Utilities folder and double-click on the Sysinstall file. Follow the instructions and after it runs and you restart, then launch the CareerScope Management System.)

For version 7, please note this is very important! After you run Sysinstall, your password to access the CareerScope Management System will be VRI in upper case letters. You can change the password to something new if you desire. To do this, in the CareerScope Management System, click on "File" in the toolbar. Choose "Change Password" from the drop down menu and enter the serial number or old password, and then enter a new password as instructed. Be sure to choose a new password that will be easily remembered.

4. Troubleshooting the Metering Website:

Problem opening the Customer ID and Login screen - If you are having difficulty opening the CareerScope metering website, then you should type in this URL address: www.careerscope.net/Login.html.

CGI Wrap error - This error may appear when trying to login to the website. The website may be down for maintenance. Close your browser and wait a few minutes and then try to login again. Make sure that the Customer ID and Login code are inputted the exactly as they appear on the registration card that came with the software. Repeat this instruction several times until the website accepts your Customer ID and Login codes.

Invalid Authorization or Transfer code - This message will appear when the characters are invalid. Use the copy (Cntrl + C) and paste (Cntrl + V) keyboard commands to ensure that the characters are exactly as they appear in the Management System or Website. Also, be sure that the cursor is in the first position in the box where you are inputting the codes. If the workstation that has CareerScope does not have internet access, then save the codes to a floppy disk and use the copy and paste functions to input the codes.

Transferring Administrations - for step-by step instructions on transferring administrations from the website account to your local account, click here to open a .pdf file.

5. Using Some Common CareerScope Management System Features

Attach the CareerScope Management System or the Assessment Tasks to another CareerScope database

If you would like to attach your CareerScope program to a different CareerScope database then first, conduct a search for the path of the desired CareerScope database. Write this path down and then go into the Cscope folder and find the file locator.exe. Click on locator.exe. You will be given a choice between (a) creating a new blank database file or (b) locating the CareerScope database. Select "Locate" and then accurately define the new path/location for the folder that contains the desired CareerScope database (its default name is Cscope.dbf).

Backup a database
To backup a database, first launch the CareerScope Management System. Then, in the toolbar click on DBF Operations. Select Backup database from the drop down menu and select the location where you would like the backup file to reside and the name that you would like it to have. Click Save to complete the process.

Backup and clear a database
To backup and clear a database, first launch the CareerScope Management System. Then, in the toolbar click on DBF Operations. Select Backup and Clear database from the drop down menu. Next select the location where you would like the backup file to reside and the name that you would like it to have. Click Save to complete the process.

Creating a Shortcut to the Management System

If you have the Management System installed on your network and you wish to access the Management system from another workstation, you can accomplish in one of two ways. If the workstation where you would like the Management System shortcut has the CareerScope Assessment Tasks on it, then navigate to the folder where the CareerScope files are stored on the network and locate the Cscope_m.exe file. Right click that file and select create shortcut. Put the shortcut on the desktop.

If you do not have the CareerScope Assessment Tasks on the workstation where you would like the Management System shortcut, then you must run the file Sysinstall.exe found on the CareerScope installation CD. To run Sysinstall, insert the CareerScope installation CD. If the autorun begins to install the full CareerScope program, then cancel out of the installation. Next, click on My Computer, right click the CD drive, and select Open. Browse the contents of the CD. Look in the Utilities folder and double-click on the Sysinstall file. Follow the instructions and confirm that the program finds the correct database. If sysinstall cannot find a CareerScope database, it will prompt you to navigate to one. After sysinstall runs and you restart, browse to the network where CareerScope is installed and locate the Cscope_m.exe file (unless you placed these files in a custom folder, by default Cscope_m.exe is located in the Cscope folder). Right click on the file and create a shortcut to it.

Deleting records
You cannot delete a completed record from a database. If you training staff members, your best option is to back-up and clear the database, conduct your training, then back-up and clear the database again. (See above or the section of the user guide that explains File Management Operations to learn how to back-up and clear the database)

Lost Administrations
If you are certain that you have lost administrations during the CareerScope uninstall process, call VRI technical support at 1-800-874-5387.

Merge databases
Please note: If you wish to merge databases that have already been backed up to a floppy disk, it is recommended that you first copy the database files from the floppy disk(s) to the hard drive of your computer before beginning the merge process.

(1) Begin by selecting the Merge Databases option from the DBF Operations menu.

(2) Click on Select CareerScope Database 1.

(3) Navigate to the DBFs folder (found within the CSCOPE or CS_DEMO folder) and select cscope.dbf.

(4) Click on Select CareerScope Database 2

(5) Navigate to the drive or folder where the second CareerScope database is and select it.

(6) Select Database 1 as the database to merge into.

(7) Click the Merge button. Your system will display a message telling you that the merge was completed.

(8) Click on Done to close the record display, and then click on Exit Merge to close the Merge utility. Note: If you are going to merge an alternate database into the main Cscope database then you will need to know where the main Cscope database is located. It will be in one of two places: either on a Network drive or on the local drive. To be certain of its location, open the Management System and look at the top of the screen above the menu bar. The database path will be displayed there. After you know its location, follow the instructions above and merge the alternate database into the main Cscope database.

Open an alternate database
Should you ever wish to access a "backed up" dbf file, utilize the Open Alternate Database feature from the toolbar menu DBF Operations. To open an alternate database, you must define the path to the file as well as the name of the target file. When you wish to revert to the central cscope.dbf file that retains your current assessment records, scroll down to the Open CSCOPE Database option and the Management System will automatically access the currently active assessment records database.

Pre-register someone for an audio template
Access the Data Entry interface by clicking on the Data Entry tab beside the Individual Report tab. To start the pre-registration process, first record the evaluee’s unique ID code in the ID Code field at the top of the display. You can record any combination of eleven letters and/or numbers. Then click the Create button to save the code and to launch the balance of the registration process.

When the Create button is clicked, the system will display a dialog box that automatically reports the name of the administration template that is currently serving as the system default. If you prefer to assign a different template, click on the down-arrow button at the right of the template name display and then select a preferred template by clicking on the preferred menu option. The new template will then replace the default template.

If the audio template is not set as a default template (not a feature in Version 5.1 of CareerScope), then you must pre-register the evaluee and complete the entire registration process. You will not be allowed to skip any items. All information must be supplied such as the particular audio administration template, ID code, gender, age, and educational background.

When you click the Done button in the final data entry dialog box, the system presents a composite display of all entries that have been recorded. If you find an error and wish to edit it, click the Edit Again button and then proceed through the data entry sequence. When you encounter the inaccurate entry, make your revision and then advance to the final dialog box and click the Done button. The modified data will then display. Should you decide that you prefer the original entries, click the Cancel Changes button. The data display will revert to its initial status. When you click the Save button, however, the system will replace all original data with the current array and you will be returned to the main Data Entry display.

Pre-registering an evaluee didn’t work
Before it is determined that the pre-registration process did not work please note: when the evaluee opens up the CareerScope Assessment Tasks to begin their assessment, they must enter their ID code EXACTLY as it was entered by the staff person during the pre-registration process. If the ID code is not entered exactly as it was the first time, the software will think a new evaluee is beginning the assessment. If the evaluee did enter the ID code exactly as it had been entered during the pre-registration process and the system does not recognize the evaluee, close the CareerScope Assessment Tasks and check the Management System to determine if the ID code is there. If it is not there, then you may want to try the pre-registration process again or let the evaluee launch the CareerScope Assessment Tasks and enter his/her own personal information. Remember the CareerScope Management System cannot be opened at the same time that the Assessment Tasks are open.

Printing from another computer
To print a report(s) on a different computer, you must first back up the current Cscope.dbf onto a floppy disk. In the CareerScope Management System, you can backup your database to a floppy disk through the DBF Operations menu option Backup Database. Once the database is backed up, bring the floppy to the computer from which you wish to print and that has a CareerScope Management System. Open up the CareerScope Management System. Next, click on "DBF Operations". Insert the floppy disk. Choose "Open Alternate Database". Navigate to the floppy disk and choose the dbf file. Next, click on the "find" button to the right of the white box where blinking curser appears (leave that box blank). A list of all records will appear. Select the appropriate record(s), and click on "Done". The report(s) will now print.

Print preview
Even if the current computer is not attached to a printer, you will still be able to view reports on the screen through the Print Preview function in the CareerScope Management System. To view the report on the computer screen, go into the Management System, select the desired record you wish to view, select the report formats you wish to view, then click on "Print Preview". The system will pause momentarily while it performs the necessary calculations and compiles the report components and will then display the desired report(s).

Saving an assessment that is in progress: What happens if the evaluee runs out of "class time" before finishing the entire assessment?
You can exit out of the assessment and save the incomplete assessment by pressing the CNTRL and E keys simultaneously. Before doing this however, be certain that the section in process is completely finished and the timer has expired; otherwise, when the evaluee logs back in to finish, s/he will have to start that section over again.

Set an audio template as a default template
To select a new default template, click on the Default Settings option on the Management System’s main menu bar. Then select Administration Template. The Default Administration Template interface will display: The Active Template name and the corresponding trait configuration (Active Traits) that serve as the current default will display on the left side of the interface. To select a new template, click on the menu bar under the New Template heading and the menu list of available templates will display. Scroll to the name of the template that you would like to select as the new default. The template name as well as the corresponding configuration will appear in their respective display areas on the right side of the interface.

If the information displayed on the right side of the interface satisfies your objectives, click on the Set As Default button and then the new template will automatically become the Active Template (all information will shift to the left side of the interface). Should you then decide that you are dissatisfied with the new configuration, simply click the Cancel button and the pre-existing Active Template will re-display.

(NOTE for assigning audio templates: When an audio template is assigned, be certain that the assessment workstation(s) can deliver an audio assessment. A workstation should be able to deliver an audio assessment if the CareerScope Assessment Tasks icon reads either CS Tasks w Audio or CS ES Tasks.

For versions 5.1 and 6.0, if an evaluee is designated to take an audio assessment at a workstation where audio is not enabled, then the evaluee will receive a non-audio assessment. However, their resulting report will indicate that the evaluee was assigned an audio template. {To enable audio follow the steps in Chapter 1 of the User Guide under the section Enabling or Disabling the Audio Feature.}

For version 7.0, if an evaluee is designated to take an audio assessment at a workstation that has not been configured to deliver an audio assessment then a message will appear stating that the workstation has not been configured to administer this type of an assessment. A staff member will have to relocate the evaluee to a workstation configured for delivery of the evaluee’s template. A workstation can be located quickly by checking the names of the Assessment Tasks’ shortcuts on the desktops where the CareerScope Assessment Tasks have been installed. A workstation with the shortcut CS ES can deliver English w audio and English with Spanish assets, and one with CS w Audio can deliver English with audio assets.)

Uninstalling: What should you do before uninstalling? First, (if you have the Metered product) transfer any unused administrations back to your wallet (or to the website you have Version 6 of CareerScope) before beginning the uninstall process. Second, be sure to back-up your database (where the evaluee records are stored) outside of the CareerScope folder. This is crucial to retaining your records because the CareerScope folder is removed during uninstall. Thirdly, look in the Backup folder to see if there are any previously backed up databases there. If there are then copy them to a folder outside of the CareerScope folder.

6. Reinstalling your CareerScope system

If the topics and solutions in this FAQ list do not solve your problem, then try reinstalling your CareerScope system. Before you uninstall CareerScope, backup the Cscope.dbf and Cscope.cdx located in the Cscope\DBFS folder to a folder outside of the Cscope folder. (Note: In addition look in the Backup folder to determine if there are any already backed up CareerScope databases. If there are backed up CareerScope databases, then save them to a folder outside the Cscope folder.) If you have a metered system, offload any unused administrations to your wallet or website. Then, uninstall CareerScope by using the CareerScope uninstaller found in the Start\Programs menu or delete the files manually. Next, if you are installing to the network, install the Management System only to the network drive. Then on all of the client machines make sure that the clients have drives mapped to the Cscope folder on the network drive. In addition, set up the Cscope folder with the proper permissions and configure the users with the proper rights to access the Cscope folder and all of its subfolders. Then, install the Assessment Tasks to the clients’ local drives. Confirm that the database that CareerScope finds on the network is the one to which you would like the client attached.

If you are installing on a standalone workstation, then install CareerScope Management System and Assessment Tasks to the C drive on the workstation.

After the installation is complete, launch the CareerScope Management System. (If you have a CareerScope metered system, then deposit administrations into the account now.) If you desire to print or view the records from your backed up CareerScope databases, then click on DBF Operations in the CareerScope Management System and select Open Alternate Database. From that window, browse to where the backed up database is stored and select it. You can also merge the backed up database into the newly installed database. To learn how to "Merge", consult your User Guide in the Help menu of the CareerScope Management System or look under the topic 5 in this FAQ list.

Need more information?
   Contact VRI Technical Support by calling 1-800-874-5387. You can also email at info@vri.org . Please have the following information on hand when contacting technical support: